Automated errors

A Francophone with more than a decade of experience with a professional association in the education field contacted us after he noticed some errors on the French version of the association’s website. He reported that the terminology was wrong for several professional titles. He also noticed some English words in the French membership registration and renewal forms. He told us he filed a complaint with the association by email, but the automated replies he received were in English only.

RESULT: Although they operate in the public sector, self-regulating professional associations in Ontario are not government agencies under the French Language Services Act. Rather than contacting the association, we reached out to the Ministry of Education to discuss the man’s concern. Ministry officials contacted the association, which made a number of corrections to its website. The association confirmed that the forms, which are only available to members, were also corrected.


Learn more about the French Language Services Unit which answers questions and takes complaints about services in French.
Read about how we helped other people in our Selected cases.